Welcome to our Upharmai.com (“Upharmai”,  “Platform”, or “we”). This Platform owned and operated by Upharmai India Private Limited, whose registered office is in Kolkata,India

  1. Confidentiality

Upharmai is totally committed to protecting your privacy and ensuring the security of any personal information received from you (“Customer”). At Upharmai, the confidentiality of our Customers is our top priority. We strictly adhere to the requirements of the data protection law established in India and this Privacy Policy is published in accordance with: Section 43 A of the Information Technology Act, 2000; Regulation 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (the “SPI Rules”); and Regulation 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011.

The purpose of this privacy policy is to explain you what personal information We collect from your visit(s) to our Platform, and how We protect the information that you provide to us when you use our Platform. You can be assured that Upharmai will use such information sensibly and carefully, and only in accordance with this privacy statement. We maintain compliance with the highest standards of Platform privacy, so our visitors/Customers can securely place orders on our Platform. This Privacy Policy is effective from 01/04/2021. Any information that you provide to Upharmai is subject to our Privacy Policy.

  1. Your Consent

By accessing this Platform and whenever you submit any information to Upharmai, or use products and services offered by our Platform, you agree to be bound by the terms of this Privacy Policy. Please read below carefully the entire Privacy Policy before using Upharmai Platform:

We may need to send routine communications to you, such as order transaction emails and other administrative messages through email and notifications posted on the Platform or through other means available, including text and other forms of messaging. Though we prefer to communicate with our Customers via email, as may be deemed necessary, you agree to receive our phone calls, related to your orders/request on Upharmai.

When you sign up to receive our newsletters, We may periodically send emails about new products, special offers or other information, which you may find it interesting and beneficial as well. If you do not wish to receive promotional information from us, you can, at any time, choose to opt out of receiving Upharmai promotional newsletters. To unsubscribe from our newsletters, you can follow the directions included at the newsletter.

You must ensure to provide us with the correct or up-to-date Personal Information. This will allow us to contact you for further correspondences with respect to your order at Upharmai platform. We are not responsible for any inaccurate information you provide to us, which may affect your shopping experience on our Platform.

If, at any time, you want to access, update, modify or eliminate any of your account information at Upharmi., you may do so by clicking “Your Account”, and then review/change your sensitive personal information as you want it to be.

Upharmai may, in future, request other optional information from you in order to customise the Platform to deliver personalised service to our Customers.

  1. What Information We Collect About You

We do not automatically collect your personally identifiable information. However, you might provide us with your personal and demographic information – including your name, gender, age, address, phone number, email address and your medical prescription(s) – in the following ways: As a New Customer, when you register/create an account, place your order, or upload your medical prescription at Upharmai Platform .; As an Existing Customer, when you update your existing profile on Upharmai.; When you sign up for newsletters at Upharmai.; When you use Refer & Earn programme, , Contact Us or submit your Testimonials at Upharmai.

During your visit to our Platform, We may automatically receive technical information about your computer/device, including your IP address, your computer operating system, time-zone, browser type and browser plug-in details, due to the communication protocol settings on the Internet.

When you browse our Platform, We may also collect information regarding the pages you viewed, the web addresses from which you arrive or click through to, time spent on certain pages, download errors and page response times. All these information help us analyse Customers’ trends and preferences, and thus assist us in improving our service.

  1. How We Use the Information Collected from You

4.1 We will collect and retain your personally identifiable information only to the extent that it is necessary to fulfil our services to you. Any Personal information submitted by you to the Platform or collected by us will be used ONLY for the purposes mentioned below:  To carry out our obligations arising from your requests for our products and services;  To improve our Platform’s functionality, and to customise your future shopping experience with us;  To make sure that our Platform content is presented in the manner that is most effective for you;  To communicate with you about any changes to our services;  To verify your identity and perform checks to prevent fraud

  1. With Whom We Share Your Information

Information about You and the other users of Upharmai forms an integral part of our business. Upharmai may only share the customer information as described below after ensuring that such third party has implemented measures to assure data protection measures and that are either subject to this Privacy Policy or follow practices at least as protective as those described in this Privacy Policy. Upharmai has arrangements with third parties (as mentioned below) such as service providers, retailers, payment gateways, logistics partners who may have access to the SPDI but shall not disclose such SPDI further to any other individual / entity. Retail partners we have tied up with: : We work closely with affiliated retailers who supply and service your order. These retailers operate at Upharmai or sell medicines and wellness products to you at Upharmai. You can tell when a third party is involved in your transactions and we share customer information related to those transactions with that third party. Third Party Service Providers: We have tied up with third party service providers, retailers and logistics providers for the fulfilment and delivery of your order(s). Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analysing data, providing marketing assistance, providing search results and links (including paid listings and links), processing card payments and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes. Further, they must process the personal information in accordance with this Privacy Policy and as permitted by applicable law. Protection of Upharmai and Others: We release account and other personal information when we believe release is appropriate to comply with applicable law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property or safety of Upharmai , our users or others. This includes exchanging information with other companies, organisations, government or regulatory authorities for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing or otherwise disclosing personally identifiable information from customers for commercial purposes in a way that is contrary to the commitments made in this Privacy Policy.

  1. How We Use Cookies

“Cookies” are small pieces of information placed by a Platform onto your computer’s hard drive. Cookies do not collect any sensitive personal information from you. We use cookies to analyse data about our web page traffic, which helps us save your preferences for your future visits. This allows us to customise our Platform according to your interests, which will enable us to deliver a more personalised service to our customers. You may choose to accept or decline cookies. Please be aware that by declining cookies you may be unable to use our Platform to its fullest capability.

  1. Security Policy

We guarantee that all your personal information with us is secure. Upharmai takes careful precaution to protect our Customers’ personal information from unauthorised access, improper use or disclosure or unauthorised modification. To prevent unauthorised access, we have put in place the latest industry-standard security technology and procedures to safeguard the information we collect online. Your personal information is encrypted and is protected with us, which encrypts all information you input. We store your personally identifiable information on the computer servers placed in a secure environment. Even though we have taken significant steps to protect your personally identifiable information, no company, including our Platform, can fully eliminate security risks associated with Personal Information.

  1. Maintain Confidentiality of Your Prescription

We understand the confidential nature of the prescription you provide us to process your medication order and we treat your prescription as a protected information.

  1. Changes to Our Privacy Policy

We may revise this Privacy Policy from time to time by updating this page, and so we urge you to review it periodically to ensure that you agree with any such changes that we make. We will make best efforts to inform you of any important amendments by email, message on the Platform or notification in Your Account. However, it is your responsibility to check the Policy regularly to ensure that you agree with it and your continued use of the Platform will be deemed to be your acceptance of any changes that we make. Last updated Date: 01/14/2021.

  1. Contact Information

If you have questions about this Privacy Policy, please contact our customer service at care@Upharmai.com or call 8100441004